Important: Due to the digital nature of our products, all sales are final. Please review product descriptions carefully before purchasing.
No Refunds
All products sold by Nova Assets Hub are digital downloads. Once a file has been downloaded or access has been granted, we cannot offer refunds, exchanges, or cancellations. This policy is in accordance with consumer protection regulations for digital content.
Exceptions
We may consider refunds in the following limited circumstances:
- You were charged multiple times for the same product due to a technical error
- The files are corrupted and cannot be opened after troubleshooting
- You accidentally purchased the same product twice
How to Request an Exception
If you believe your situation qualifies for an exception, please contact us within 7 days of purchase at hello@novaassetshub.com with your order number and a detailed explanation. We will review your request and respond within 3 business days.
Technical Issues
If you experience technical difficulties accessing or downloading your files, please contact us immediately. We are committed to ensuring you can access your purchase and will work with you to resolve any technical issues.
Chargebacks
Initiating a chargeback without first contacting us to resolve the issue may result in the suspension of your account and access to purchased products. We encourage open communication to resolve any concerns.