Frequently Asked Questions

Getting Started

What file formats do I receive?

All templates come in Canva-compatible formats, PDF, and editable source files. You can customize colors, fonts, and logos to match your brand. Most templates also include Word and Google Docs versions.

Are the products instant downloads?

Yes! Once your purchase is complete, you'll receive an immediate download link via email. You can also access your files anytime from your account dashboard.

Can I edit the templates in Canva?

Absolutely! All templates are fully editable in Canva Free. No Pro account required. Simply open the link we provide and start customizing.

Purchases & Licensing

Do you offer refunds?

Due to the digital nature of our products, we don't offer refunds. However, we're happy to help if you encounter any issues with your download. See our Refund Policy for details.

Can I use these products for my grooming business?

Yes! Every template is designed specifically for pet grooming businesses. Use them for client intake, pricing, appointments, and more. See our License for full usage rights.

Can I use the templates for multiple businesses?

Each purchase includes a single-business license. For multiple locations or businesses, please contact us for extended licensing options.

Technical Support

I'm having trouble downloading my files. What should I do?

First, check your spam folder for the download email. If you still can't find it, log into your account dashboard where all your purchases are stored. If issues persist, contact our support team.

Do the templates work on mobile devices?

Yes! You can edit Canva templates on mobile using the Canva app. However, for the best experience, we recommend using a desktop or laptop computer.

How do I print the templates?

All templates are optimized for standard US Letter (8.5" x 11") printing. Simply download the PDF version and print at home or at any print shop. We recommend using high-quality paper for the best results.